Completed -
The scheduled maintenance has been completed.
Jul 12, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 13:00 UTC
Scheduled -
Dear Valued Customer, Caregility will be performing bi-monthly maintenance activities on Saturday, July 12th, 2025, between 0800 – 1200 ET. No downtime is expected during this maintenance period. Please call Tech Support at 1-866-300-0884 should you require assistance or experience any unexpected behavior. Sincerely, The Caregility Team 1-866-300-0884 techsupport@caregility.com
Jul 12, 12:57 UTC
Resolved -
On July 8th, 2025, between 3:30PM and 3:50PM ET, some users had trouble starting new iConsult 2.0 and iObserver calls. They saw a message saying, “the device cannot be started”. Ongoing sessions were not impacted.
The disruption was caused by a delay in the Cloud vendor’s replication service into the read datastore, which provides the device status information. This delay caused the system to incorrectly determine the APS device as offline, preventing new calls from being placed using that APS device.
he issue was resolved on its own once the replication delay in the datastore returned to normal. We have identified the root cause and implemented new safeguards to prevent this from happening again and developed plans for long term resolution.
Jul 8, 19:30 UTC